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Have questions? Don't worry, you can check our most FAQ on this page. If you still need help, please contact us via email at support@tags-mate.
How long does shipping take?
All orders take 1-2 days for processing until your order is shipped. You will receive a tracking number via email or sms once their order ships.
Standard Shipping (Free):
United States: 3-8 business days
International: 4-14 business days
Expedited Shipping:
United States: 2-5 business days
International: 4-10 business days
Express Shipping:
United States: 1-2 business days
International: 4-8 business days
📍 All orders are shipped from our warehouse in Los Angeles, California
How much does shipping cost?
US orders:
Standard Shipping: Free
Expedited Shipping: $4.99
Express Shipping: $15.99
Canada orders:
Standard Shipping: $5.99
Expedited: $24.99
Rest of World:
Shipping Calculated at Checkout
What countries do you ship to?
We offer worldwide shipping!
What is Tags Mate Warranty?
Quality control is one of our main priorities, but we know that it's always possible for issues to slip through the cracks. If you're experiencing a problem with your purchase, we'd be happy to replace it free of charge!
All our products come with a lifetime warranty.
You can get a refund for your defective item if requested within 14 days of receiving your product.
To start a warranty claim, just email our team at support@tags-mate.com with an image or video of the defect and we can assist you there immediately.
Return & Exchange Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The full order amount minus the postage charge is available to be refunded.
You can get a refund for your defective item if requested within 14 days of receiving your product. After 14 days, we only offer exchange or store credit equivalent to the amount you paid.
Please note; Our leather is authentic and is prone to usage marks, therefore, please be wary when testing our products if you intend to return it. Stretched or scratched leather is not considered suitable for return.
To start a return, you can contact us at support@tags-mate.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@tags-mate.com.
Does it come with an AirTag?
The AirTag is sold separately and is not included in the purchase of the wallet. This is stated on our website and product page before you checkout. You can easily purchase an AirTag on Amazon, Apple’s website, Best Buy, Target, or other retailers that carry Apple products.
How many cards can it hold?
The wallet can store up to 1-12 Cards/IDs & 10+ Bills
Does it fit well in your back pocket?
Since our wallets are crafted using authentic leather & carbon fiber weave, the profile of the wallet begins to mold to your everyday use - making the wallet comfortable & unnoticeable in your front or back pocket.
Beware of Fakes
We have come to notice a mass amount of fake companies selling similar designed wallets as ours. We want to protect our community and save people from getting scammed by those websites. If you come across one, please email us! support@tags-mate.com